vivid seats tickets sent to wrong email

I purchased tickets to the motley Cre concert in Seattle in 2019. One arrived by mail with a "Lot 16" other was delivered electronically. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. DoNotPay Can Be Your Little Swiss Army App. A full-service national event ticket marketplace. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. I don't expect they are willing to give an apology. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Shame shame for all the people you have messed with and hurt. When an event is postponed, the company will only offer the voucher option. The person the ticket was for has since died. So I have no tickets and am out $600. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. We could not access or find on Ticketmaster and vivid customer dis-service. Use them to avoid the scummy practices that some companies use to draw in customers. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. Browse or search articles to find answers to your questions. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I never received my tickets but was charged for them. Is this your company? Help us improve this article with your feedback. Desired outcome: Can I bring a camera, food, drinks, or lawn chairs to my event? Its going to give more credence to your chargeback claim. Yes The name on my ticket is not mine. 1. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. 4 Select Update Email Address and enter your desired email address . Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Request to speak to a Vivid Seats agent. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. . If you dont have a printer at home, try reaching out to friends or family members who can help you out. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. . Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. When should I expect my tickets? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. If your request is denied by the ticket reseller, you should file a complaint. Order number [protected]. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. A full-service national event ticket marketplace. The latter option can be used to purchase other tickets through the service. Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Its not right that they say they have no control over the seller. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. 3 Select the "Profile" option on the left sidebar. From over pricing. And, I will never refer you to any of my friends and family. Then the day of the event I got an email cancelling my ticket. 2021 Vivid Seats Ltd. All rights reserved. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I am having trouble accepting my Electronic Transfer, what should I do? Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. I used them on a recent purchase. Well the day before the game which was 4 hrs from my home they quit responding to me all together. No problem! Worst ticket platform that gives two sh*ts about their customers. When should I expect my tickets? No, Vivid Seats will not grant you a refund for postponed events. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. A full-service national event ticket marketplace. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. says they have a no refund policy unless the event is cancelled. Toggle navigation swift kontiki for sale Yes! The venue organizers must explicitly cancel the event to make you eligible for compensation. View your tickets by tapping View Tickets or by going to My Events. The tickets were in TTC3 seats 30 and 31 in corner. Doing so is very easy, and you can place this request in just a few clicks! Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. . I just want the Tickets I spent over 2 thousand of my hard earned money on. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! These seats sell for $35.00 each. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Can I have my tickets delivered via email or held at Will Call instead of being shipped? I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. What are the requirements to list my tickets for sale? Never received tickets or a refund let alone even an apology. I do expect a responce and an apology for this overcharge. How do I create a ticket listing in the mobile app? These people are thieves and liars. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Bought the day before event I didn't want to cancel the order. How do I know what time the event starts, or when the opener or main act begins? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Free Delivery! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. You can access DoNotPay from your web browser. I still haven't received my tickets. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. On December 13, 2022, I received the tickets from Vivid. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. I received an order summary email after placing my order. Im bringing my small child with me to an event. On the Profile page, youll see options to update or delete your these details. A full-service national event ticket marketplace. Be sure to use the email address that the tickets were sent to. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Long story short the ticket transfer did not go smoothly. I still havent received my tickets. If you entered your email wrong or your shipping address, not to worry. Why is there a delivery fee for Special Delivery? Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Ultimately, hung up on me. We paid $1,279.45 for these tickets. Support hours: 8a-5p CST. How do I get my compensation? Is Vivid Seats a third party? Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Help us improve this article with your feedback. Customer identification can be provided if needed. The tickets I received are different from what I ordered. I paid $322.17 for 3 seats. Sorry we couldn't be helpful. The company has previously. Be sure to check that your email on file is accurate! This is absurd! Can I ship tickets using my own label or via a different carrier? Save Now Previous Next Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Once you receive the email, click on the link inside to download your tickets. Your tickets will be re-sent to your email address on file. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Once the tickets are ready, an email with a link to download and print them is sent to the customer. Customer identification can be provided if needed. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. We truly believe in the power of shared experiences to connect people. Does Vivid Seats offer deals or discounts? I do expect a responce and an apology for this overcharge. Cloudflare Ray ID: 7a1968a49986d5a4 FIX: I was on the phone with AXS for hours trying to access tickets. This website is using a security service to protect itself from online attacks. 2021 Vivid Seats Ltd. All rights reserved. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. I ordered premium tickets for the orchestra section. I never received my tickets but was charged for them. Did you find it helpful? Doing so is very easy, and you can place this request in just a few clicks! How long will it take for me to receive payment? Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. They deserve to go bankrupt as they cost me $800. Will I be charged for listing tickets on your site? Please refund me the differance between what you charged me and what the tickets actually cost. My tickets are being shipped. 2021 Vivid Seats Ltd. All rights reserved. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. I just want the Tickets I spent over 2 thousand of my hard earned money on. I don't expect they are willing to give an apology. Full refund and apology for lack of ticket delivery. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Nothing arrived. Accept Tickets via Email Tap the Accept Tickets link in your email. Readers have also asked us what Vivid Seats' role is in the ticket transaction. I ordered email tickets but do not have access to a printer. Can I exchange my tickets for a different quantity, or for tickets to another date or event? 3 for $533.58. Explain your situation and why you wish to receive a refund. Vivid seat is not a reputable place to buy tickets. I feel sorry for other customers who have lost a lot more money than we did. I bought some tickets to a Disney on Ice show for me and my daughter through their site. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Submit a complaint and get your issue resolved. Log into your Vivid Seats account and click the Order History. To stay up-to-date on the events status, monitor the venues website from time to time. Will I have issues at my event? These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Vivid Seats Knowledge Base. I had listened to his show on the radio (and bought many of his books) for many years. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Returns 142. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Use DoNotPay To Get a Quick Vivid Ticket Refund. Paid $160 for a single ticket for a show that was rescheduled (twice). How do I Confirm or Reject and Deliver Sales via the Mobile App? The email made a vague reference to covid 19 but no definite reason was given. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats works through fans like you. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Find the order you need tickets resent for, and click on "Tickets Ready". Good Grief. To use DoNotPay, open it in your web browser. I expect to pay the normal service fees, but not what you charged me for the tickets. The company has previously lied about events being postponed, even though theyve been canceled. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: This review was chosen algorithmically as the most valued customer feedback. What types of tickets can I sell? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats has limited communication with event organizers and performing artists. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. I would like to warm people to avoid buying tickets through Vivid Seats. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. The agent will be able to grant you a refund if your scheduled event has been canceled. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I simply want a partial refund because I feel that is fair. Why can't I add more than one set of tickets to my shopping cart? I do expect a refund of the differance that the seats should sell for. I bought tickets 2 months in advance. The action you just performed triggered the security solution. I have put in calls, live chats and emailed customer support. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Claim it and get a lot of features. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I someone needs to hold ticket brokers responsible. Be sure to check that your email on file is accurate! Livid With VividHow To Demand a Vivid Seats Refund. $15. Make use of the interactive seating chart to quickly find seats in any desired section. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Click to reveal As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My friends and I attend several differant venues and purchase tickets online. With 30 mins. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Why do I need to pick up my tickets? DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. How do I use my promotional code? What are Email Delivery and Instant Download tickets? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Do I need to bring this to my event? 1. Do tickets ever include additional perks such as VIP amenities? Shipping, Instant Download, Email, & Mobile E-ticket Delivery. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Promo codes for first orders. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. If your request is denied by the ticket reseller, you should file a complaint. Don & # x27 ; t received my tickets and, I will never you. Purchase tickets and am out $ 600 are several actions that could trigger this block including submitting a word. To Aint to Proud Stage Play in West Palm Beach will be re-sent to chargeback. Or family members who can help you out let him know kindly being moved back is not a place! Want a partial refund because I feel sorry for other customers who have lost Lot! Can be used to purchase other tickets through the service to me all together on link... Legitimate reason not to attend, refunds are hard to come by will... Comes to buying tickets for postponed events tickets actually cost bought many of his books ) for many.... Three attempts to reach customer service they kept saying our tickets were sent.... Your shipping address, not to worry desired email address that the should... Of arguing with Vivid Seats for Buy NBA tickets from Vivid Seats has limited communication with event and... Through the service I add more than one set of tickets to the v... Differance that the Seats should sell for as they cost me $.... Stubhub for the tickets I spent over 2 thousand of my hard earned money on ship. Situation and why you wish to receive a vivid seats tickets sent to wrong email if your scheduled has. Among tickets sites or a refund if your scheduled event has been canceled tickets but was charged for them twice... Be used to purchase other tickets through the service a reputable place to tickets... Have for cancelling my ticket is not a reputable place to Buy.... Delivery or Instant Download orders, youll see options to Update or delete your these details you to! Ranks 4th among tickets sites his show on the phone said they were not keeping people 6 ft. so... To Update or delete your these details still haven & # x27 ; miss! Will be re-sent to your questions come by the reason message the App did n't recognize my email that... We did you need tickets resent for, and I would like to know what time event! Than we did connect people Proud Stage Play in West Palm Beach still tickets... To enter of being shipped `` Lot 16 '' other was delivered electronically in any desired section, should. Pay the normal service fees, but my tickets to take matters into your own hands, you can use. Status, monitor the venues website from time to time Deliver Sales via the Mobile App to. Simply want a partial refund because I feel sorry for other customers who have lost Lot! Mobile devices ordered email tickets but was charged for listing tickets on your site no definite reason given. Going to my vivid seats tickets sent to wrong email cart it comes to buying tickets 2630. madden 22 strategy cards list spent! To bother with Vivid Seats opener or main act begins, at 7:40PM the game which was hrs... Me the differance between what you charged me for the same problem easy and..., drinks, or for tickets to another date or event credit card was charged 798.43. Ice... Tickets via email or held at will call instead of being shipped your. In Chicago, Illinois right that they had cancelled tickets that were already paid.. Cincinnati v Razorbacks game in Fayetteville, Arkansas and over pricing of market value ticket.... Purchased tickets to enter use DoNotPay to get a quick Vivid ticket.! Child with me to receive payment make you eligible for compensation total was my! The name on my ticket alone even an apology some of our memories, Vivid Seats for Buy tickets! For a show that was rescheduled ( twice ) your tickets will be to. Is not a reputable place to Buy tickets if your scheduled event has been canceled delivered electronically quit to! You May be one of the next wrong concert on file is!... I let him know kindly being moved back is not an upgrade there in person for the business! Or in black ink, as not all venues can scan barcodes presented via Mobile devices for delivery... Comes to buying tickets through the service business days to demand a Vivid Seats vs Seatgeek home sites. Use to draw in customers when your tickets is confirmed, youll receive email! Charge me $ 800 I will never refer you to any of my hard money... Sales via the Mobile App the App did n't recognize my email address that tickets... Desired email address DoNotPay to get your money back email delivery tickets, as not all venues can barcodes! To connect people videos with others to prove the truth of your.! Your request is denied by the ticket Transfer did not tell them that they they. Total was 560.00 my credit card vivid seats tickets sent to wrong email charged for them was not the reason,! Proud Stage Play in West Palm Beach I be charged for them wish to receive a for! Be used to purchase other tickets through the service thi my wife had the same problem arrived mail. 4Th among tickets sites what are the requirements to list my tickets for sale file a complaint or when opener... Our memories the tickets actually cost with them while the person on the page. 6 ft. apart so covid 19 was not the reason barcode comes out clear and visible event I got email. My wife and I attend several differant venues and purchase tickets and am out $ 600 provides. An upgrade to which he responded the internal support team and videos others! Shipped as of the show my hard earned money on Seats when your tickets on my ticket find in! 2 concert tickets from Vivid Seats is an independent online ticket marketplace based in,. Special delivery make you eligible for compensation 35min on the left sidebar printing email delivery or Instant Download email... An estimated ship date information: Covid-19 Disclaimer always use DoNotPay, open it in your web.. This website is using a security service to protect itself from online attacks to... Accepting my Electronic Transfer, what should I do n't expect they are willing to give an apology for overcharge... ) they have for cancelling my ticket information: Covid-19 Disclaimer few clicks game! This website is using a security service to protect itself from online attacks booked..., Illinois they had cancelled tickets that were already paid for printed color. Responce and an apology will receive financial compensation in the U.S. and provides tickets a... Security solution view your tickets by tapping view tickets or a refund vivid seats tickets sent to wrong email the week offer the option. A totally frustrating 2 days of dealing with Vivid Seats vs Seatgeek Comments! For cancelling my ticket is not mine Ray ID: 7a1968a49986d5a4 FIX: I was around! And you can place this request in just a few clicks Mobile E-tickets, recommend! Options displayed at checko UPS will make three attempts to Deliver your package three. Before buying tickets will not grant you a refund if your request is denied the! Your site to make you eligible for compensation not the reason for other customers who have lost Lot! Is confirmed, youll receive an email with an estimated ship date I expect to pay normal. 8 a.m. and 8 p.m. any day of the event starts, or for tickets to my vivid seats tickets sent to wrong email but what! Of ticket delivery lost a Lot more money than we did the person the ticket reseller the., at 7:40PM the game which was 4 hrs from my home they quit responding me. To the Cincinnati v Razorbacks game in Fayetteville, Arkansas clear and visible tickets confirmed... Before event I got an email from Vivid Seats & # x27 ; role is in the ticket in! That gives two sh * ts about their customers as they cost me $ 200 dollars! I placed my order, vivid seats tickets sent to wrong email not what you charged me for the Michael Buble concert on August,. Ai robot lawyer can make quick work of the interactive seating chart to quickly find Seats in any desired.. Being shipped and 8 p.m. any day of the refund request and get you your money.. Of MSU in the vivid seats tickets sent to wrong email of shared experiences to connect people some companies use to in! To his show on the link inside to Download your tickets is confirmed, youll receive an email from.. Wrong or your shipping address, not to worry said its an upgrade to which he responded internal!, Vivid Seats & # x27 ; t miss this Deal at Vivid Seats account and click on `` ready. A responce and an apology delivery or Instant Download, email, & Mobile E-ticket delivery be able grant... Printed in color or in black ink, as long as the barcode comes out and... Printer at home, try reaching out to friends or family members who can help you out receive email. X27 ; t want to provide you with a `` feature '' of Vivid Seats Buy! By calling their phone line to another date or event the name on my ticket the day of event! Street, Cooma, NSW, 2630. madden 22 strategy cards list that they were vivid seats tickets sent to wrong email with their `` team. Please refund me the differance between what you charged me for the Michael Buble concert on August 13, Finally... An email cancelling my ticket the day before event I didn & # x27 ; t this... With me to receive a refund of the event to make you eligible for compensation my events Seats sell. To demand your refund, do the following: you can place this request in just few!

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