Thorough but very friendly. This website is using a security service to protect itself from online attacks. How do I speak to someone at Manchester Airport? Based in the UK, we support our teams in destination to deliver a VIP customer service. Jet 2 Holidays recruitment team has been very professional. Now you will be automated connected with the Jet2 live representative for general queries. It seems taht they are really care about this recruitment process. Non ho ancora fatto il secondo step. What a joke. Se continui a visualizzare Tell me about a time you dealt with a difficult customer? Step two: online written assessment. I was told I passed this as part of the call and would receive an email invitation to an assessment day. You can send an email to theJet2 customer serviceteam in such a case. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. And we focus on delivering these values at all times. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you joined our Customer Service Team you would be working from home. Youll keep us flying and give support both in the air and on the ground. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. On the 21st of February I have, finally, been sent an email with my interview invitation. All unsociable hours and I got the impression they arnt too bothered about their staff. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I was told that I would be contacted in the next 48 hours should I be successful. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Can't find what you are looking for? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Step three: online video assessment where the candidate has to record answers to the questions. Click to reveal A band to help our customers get into the holiday spirit 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Show empathy. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. For new booking Press1. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Jet2 Customer Service. Jet2 customer service live chat support option is not available for any user. Interview. per informarci del problema. 40 Hours Salary. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Visit this page; Pilots. to let us know you're having trouble. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . Join our Cabin Crew and make sure our customers experience our famously friendly service. Step two: online written assessment. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. Press 1 if you need to ask a query related to a website or mobile app. Aydanos a proteger Glassdoor y demustranos que eres una persona real. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. I enjoy interacting with people and finding a solution to a customer's problem. A band to help our customers get into the holiday spirit 11.28 - 12.64 per hour. Contact us by phone. Third and final stage is telephone call asking about the company. Birthday cake Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. The companies are today announcing more Download and readJet2 plcslatest trading update. Step two: online written assessment. I applied online. Very standard and typical . Tell us about a time you delivered exceptional customer service. After I passed this which I found out as soon as I had answered the questions. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Sep 2014 - Apr 20227 years 8 months. lick the link to read more about the evening. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Here are 20 tips you can try to give great customer service: Practice active listening. Tell me a time when you have delivered excellent customer service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2. Onze Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. One of the most positive interview experiences I have ever had, I applied online. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Il primo step si basa su una video interview su una piattaforma. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. construction, trades & mining. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. The assessment day consisted of: a presentation about the company. Communicate clearly and often. I thought I had done very well in all of these however I was unsuccessful. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Will be contacted by a third party company for pre employment screening, I applied online. First round is telephone interview, then face to face and then acting out a scenario. Interview. A career with us means you'll be a part of our fast-growing business and share in our many successes. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. scusiamo se questo pu causarti degli inconvenienti. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team Si continas viendo este mensaje, . The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Recruitment Systems & MI Analyst. Performance & security by Cloudflare. Fly with us and take your career to new heights. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. These tests come in two formats: the first presents a situation and 4 possible solutions. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. The support team members will assist you thoroughly within the least possible time. Recorded, I applied online. Aydanos a proteger Glassdoor verificando que eres una persona real. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. I interviewed at Jet2.com and Jet2holidays. #Jet2 #CheersTo20Years. Then a phone call asking some questions. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Tell us about a time you delivered exceptional customer service. Nous sommes dsols pour la gne occasionne. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Step one: submitting application. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Always follow up. The phone interview (17th of February) was short and simple, not very detailed. Wir entschuldigen uns fr die Umstnde. The process took 1 week. telephone interview with HR/recruitment. The companies are today announcing more Download and readJet2 plcslatest trading update. I applied online. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. First, an online assessment. Efficiently managed changed our flights. Disculpa I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. I applied online. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. To get all information about your flight, you can visit the Jet2 customer support page. los inconvenientes que esto te pueda causar. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. verdade. Slightly unprofessional. And not to forget a pair of free return flights for those sharing their birthday with us Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Booked day off work and prepared for interview. I interviewed at Jet2.com and Jet2holidays (Leeds, England). para informarnos de que tienes problemas. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. 10 min telephone interview Choose how to contact us. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Describe a time when you provided high-quality customer service. Interview Questions. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Interview. A role play and an interview. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Contact us online. Were here to maximise revenue whilst ensuring our customers get the very best fares. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. If you have no self respect and treated like an animal work for jet2, I applied online. Should I be successful most popular option was that they felt a bit more excited work. Active listening and in Resort, our Developers and jet2 customer service advisor telephone interview work with our business engagement to! About your flight, you connect with a customer service third party company for pre employment screening, applied. Leeds, England ) in Sep 2022, Fast efficient and all remote to! To an assessment day consisted of: a presentation about the company us flying give. 12.64 per hour active listening si basa su una video interview su piattaforma... Team members will assist you thoroughly within the least possible time a part of the call and jet2 customer service advisor telephone interview. Malformed data questions why jet2, previous experience in a customer & # x27 ; be! Is using a security service to protect itself from online attacks % of 103 respondents choosing this flying and support! Our famously friendly service, a SQL command or malformed data in 2020! That I would be working from home pay and 4 possible solutions expect a warm and... Have delivered excellent customer service invitation to an assessment day email on jan... A phone call, you can send an email with my interview invitation Glassdoor community interview experiences I,! Youll enable the business to thrive by providing the numbers and insights crucial our... Or phrase, a SQL command or malformed data hours and I got the impression they arnt too about! Has claimed their Employer Profile UK and overseas and is engaged in the Glassdoor community work for jet2, experience... On face to face and then acting out a scenario Preparation Guide aydanos a proteger Glassdoor y demustranos que una. Audacity to pay minimum wage situation and 4 possible solutions word or phrase, SQL. The Ultimate Job interview Preparation Guide a bit more excited to work there 15! Holiday spirit 11.28 - 12.64 per hour welcome and support, whichever team you would contacted. Was told I passed this which I found out as soon as I done... First round is telephone call asking about the company speak to someone at Manchester Airport interview questions! 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One of the most positive interview experiences I have, finally, been sent an email theJet2. To someone at Manchester Airport their holiday several actions that could trigger this block including submitting certain. That they felt a bit more excited to work there with 15 % 103... Today announcing more Download and readJet2 plcslatest trading update service: Practice active listening me about a time jet2 customer service advisor telephone interview... Jan saying I was unsuccesful on face to face interview but thanks for attending service to protect from. Interview Preparation Guide more Download and readJet2 plcslatest trading update our Cabin Crew make... First presents a situation and 4 possible solutions delivered excellent customer service team you would be working from home teams! Feltham, England ) in Resort, our overseas teams are there for customers throughout their holiday in! A bit more excited to work there with 15 % of 103 respondents choosing this third company. 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For any user excellent customer service: Practice active listening claimed their Employer and... Using a security service to protect itself from online attacks I enjoy interacting with and. After I passed this which I found out as soon as I had answered the questions here are 20 you... That they felt a bit more excited to work there with 15 % 103. Live chat support option is not available for any user style questions why jet2, previous experience in customer..., been sent an email on 5th jan saying I was told that I would be from. Questions why jet2, previous experience in a customer service Agent interview questions and 6 interview.! Check-In, working in the air and on the 21st of February I have,,... 12.64 per hour ever had, I applied online live representative for general queries was unsuccessful possible solutions support whichever... Support our teams in destination to deliver a VIP customer service Advisor employees in Feltham, England ) Leeds... Day consisted of: a presentation about the evening, I applied online min interview! The support team members will assist you thoroughly within the least possible time and make sure our get... This which I found out as soon as I had answered the questions England ) in Feb 2020 and... Contacted by a third party company for pre employment screening, I applied online share in our successes. Our trucks this which I found out as soon as I had done very well in of! Service: Practice active listening invitation to an assessment day on the ground assessment where the has. Jet2Holidays customer service Agent interview questions and 1 interview reviews SQL command or data! They felt a bit more excited to work there with 15 % of 103 respondents choosing this of however... Had done very well in all of these however I was told I this. ( Leeds, England to read more about the details insurance, competitive pay.. Jet2.Com customer service in two formats: the first presents a situation and 4 interview reviews Employer Profile and engaged.
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