Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Hi was curious how they handled allergies. Lastly when you odered room service for breakfast was it timely or a long wait. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). No, we were not there for the Diamond Club. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. The little unexpected details do matter. How is the Beach at The Grand at Moon Palace? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. Yes there was seaweed on the beach. No cost break for a group. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. The fresh pasta we ate atTavola was fantastic. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 You can see the proximity of the pool to the sea. This post is our attempt to answer the questions we had before booking our stay. Connor is playing a game by running around matching colours. It did offer more so we feel the difference in price is worth it. We used the $1500 credit for dolphin swim and it was amazing. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. I loved this guy - so wonderful and worked so hard!All restaurants were great. Anyhow I had a great time and Ive booked to go back again in November -December. With the resort being so close to the airport, was any airplane noise noticeable? Might sound stupid but I cant seem to figure it out. 3. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Bring your bathing suit. Loved this thread and feel really good about it. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We did not spend time at the adult pool (because we had our boys with us). We traveled with a family of friends and had a fantastic time. Nice overview. Also the ride to the Beach Palace, can u pay for it with the credits? Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. The meat literally fell of my fork. Thanks All beach resorts should follow this example! There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. If you have a sweet tooth, the desserts at The Grand will blow your mind. Taxes and fees that are shown are estimates only. Open-faced small bites at the Tapas & Vino wine bar. Our boys enjoyed the simple penne pasta with butter. thanks. Do you get a pager or phone or something incase they want their parents? Fortunately for us, our hotel room was located near this Peruvian restaurant. Thanks. Our boys had a lot of fun in here, especially Connor. Yes! What view is better, to garden or resort? We didnt have any problems getting a table for dinner. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. I believe you can check in a child without parental supervision if they are 4 years or older. Thanks for the great post. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! Hi & as others have said, thank you for all the details in your review. We were very impressed by the quality and options. To be honest, we didnt notice. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Hi! And because the resort is so large, we never felt like it was overly crowded. Theres also a selection of traditional Mexican breakfast items available. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. This is such a great review. We are considering here for our family Its a kids paradise! Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. What would you recommend regarding a sitter for children these ages? Secondly, are all the photos taken from your trip by you ? We stayed in the Nizuc section very close to the Grand section. I may have come back to this plate a few times. Thank you for such a wonderful review! Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. It was a little frustrating. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? We stayed and watched in awe His name was Gabino Martinez. They seemed to be very careful, and we didnt have any issues. Spa - the spa is absolutely amazing. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. No, we didnt find the size to be overwhelming. Thanks so much leaving to go there 6/22 for a week. Thanks for the thoroughness of this. We didnt have any resort credits, but I do understand that they are very easy to use. Those little details matter, and they are much appreciated. Wed like some quiet time if we can . I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Trolley system - different trolleys available to take you to different parts of the resorts. The pools are not very large at Sun but are right on the beach. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Very busy in early morning otherwise fairly quiet. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. Layout: Resort consists of 3 hotels. Wow! And was the water at the beach swim able or did you enjoy being in the sand? Guests like you make our Palace family full of joy and satisfaction. I have a swim up is it connected to a larger pool at all? Great review! We loved Jade.it was delicious and we went back multiple times. We prefer the pools anyways. . Travelled during spring break (near full capacity), two adults, two kids. Views of the courtyard inside our building. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Could you please share if you booked your dolphin experience in advance or when you were onsite? Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. . We spent time at most pools and did not have trouble finding loungers. How was the wifi at the grand? Thank you Mitchel. If you plan to take a day trip, consider visiting at Xel-Ha. We are going in January 2019, have been going since 2001. The staff is amazing and helpful. We were very impressed by the spread. Its really easy to travel between the resorts. Lunch buffet for kids. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Delicious. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Thanks for taking the time to create it! We have always loved staying at Sunrise and the ocean views from our room. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. This area is out by the pools. The beds, pillow and linen are very comfortable. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Awesome review!! First of all, thank you SO much for this review. I wonder if you know if the beach has food and beverage service with waiters Breakfast flatbread with eggs, bacon and spinach. Hello, These seafood mini-tacos were incredible. The resort was beautiful. Together with our quality standards, we will always exceed your expectations. Thank you for this review. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. Hello, Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. and well make sure to visit you again soon. See photo above as evidence. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. This 3-level jungle gym was such a big hit with our boys. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! The Grand has lots of elevators, so you should have any issues. Youre going to have a great time. Yes, they do have a store that had various items in it. Our family has been coming to moon palace for 5 years now and we will be back for many more years. Erin, Hi. Even the fancy gelato bar? We are traveling with our 4 boys ages 14, 17, 17 & 20. Please see our partners for more details. One of the buildings illuminated at night. Very clean comfortable room, water slides, kids club, great restaurants. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. I would say that teenagers would really love this resort. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. The table is even lower to the ground so kids can serve themselves. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Sunrise and Nizuc are fabulous too! 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