premier holidays gone bust

if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. will hopefully give you some great answers that you find useful. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. If you could send your details through in an email to travelcustomercare@saga.co.uk, one of our agents will contact you directly to discuss your options. I have tried to call Saga 15 times today without success. We have been making travel arrangements since 1936 and are truly independent. Its founder, in 1959 as Clarksons Tours, a subsidiary of the long-established City firm of H. Clarkson shipbrokers, was Tom Gullick, a former flag lieutenant in the Royal Navy.. Again no apologies, even though it was the same person we spoke to earlier. Posing as a prospective customer, we spoke to three separate agents for six of the UK's biggest travel operators (Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui, in February this year. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Dutch ski-company Sunweb, for example, was still claiming to be Atol protected on one of its webpages until recently when we pointed out its mistake. 112 were here. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. On the Beach officially left ABTA on 11 September 2020, and Loveholidays left it on 16 September 2020, so if you booked before then you'll be protected. Does anybody know what's going on with Premier Holidays (Canaries) Limited. Main photo: Flybe planes at Manchester Airport (Alamy). . Risk . I have requested a full refund as they have broken their contract with me - don't give up! This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. please consider. 26 famous airlines that have gone out of business. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Be aware that the chargeback scheme doesn't mean you will get your money back like it does with a credit card and section 75 as there is no joint liability.. Book your tailor-made holiday to Home with Premier Holidays. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . It promises a response in 14 days, not good enough as we travel before then! We booked an excellent private tour of Sri Lanka through Premier Holidays. Thanks. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Companies can ask for reviews via automatic invitations. Modern Slavery & Human Trafficking Statement. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Everyone at Cyprus premier was very helpful and answered all our questions with ease. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. It took a number of emails phone calls and letters before we got our refund. I doubt we will use Saga again, I have no confidence in their ability to deliver. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. Read more about the traffic light system in our Q&A. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. What happens if my airline goes bust while I'm overseas? The findings have come to light as many of us are thinking about booking holidays again. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. Do not let this company get the better of you. Thanks. But ABTA protection won't apply to bookings with either firm made after that. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Reply. CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. All this is backed up by the high standards and service youd expect from Saga. Our helpful community of likeminded people will be happy to answer any questions that you have. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Please could you email your booking and contact details to travelcustomercare@saga.co.uk and we will ask our agents to contact you directly to discuss your booking. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. What time will CSI: Vegas season 2 air? Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Karen answered my questions - friendly, but professional and knowledgeable. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. It was ordered to pay 18m by March this year or face court action. Don't even bother with Famagusta or Nicosia! This tracks your activity using third party cookies. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. Price: from just 549 by sea as foot passengers . The cruise part of the holiday was excellent and we cannot fault it. everything seemed to go OK.fortunately passport problem was resolved. Mysticete Well-known member. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. Hi Gerry,We're very concerned to read your review. Companies can ask for reviews via automatic invitations. No, they tell me it is impossible! Travel traffic light system: where can I go on holiday abroad? In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. Would the car be at Ercan for us? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. Two people some 22000. In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. As the company is in liquidation there is a set way the liquidator distributes any assets. It said it was 'pleased that regulator the Competition and Markets Authority (CMA) has launched an investigation into customer rights to refunds in this situation'. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? It's great to hear you had a wonderful holiday. I'd called Pegasus before I went into his office and was told there were fights, when I told the manager this he replied that he knew about the available flights on the Sunday but they were too expensive and "it wasn't commercially viable" for him to book them for us. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. That I can accept - and they laid out 3 options for me to choose. Book Channel Islands & Isle of Man online. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. Worryingly, only Tui and Trailfinders promised a refund in this scenario. Hi,Thank you for taking the time to write a review. You don't stop laughing because you grow old, You grow old because you stop laughing. Found out via a friend that the flight company had gone bust. 11 years ago. When I did manage to get online, all of the documentation, including ABTA certificate have disappeared! We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. This costs 30 but is added to what you are asking from them. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am seriously considering cancelling my booking now - what a shambles of a company!!! Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. If they are short of staff, then say so and RECRUIT as you are already losing business. 2023 Trustpilot A/S. Can your holiday still go ahead? on 03/09/2008. Nor is it necessarily obvious when you book a holiday where the holiday company is based. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. There are rumours circulating the travel industry that Chilimix holidays are soon to go into liquidation. See Bird Holidays has ceased trading very sad. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. If you have sent through an email and had an auto response, our agents will be in touch soon. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! Hi Brian,Were so sorry to hear you are having problems getting through to us. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Sorry don't know how to post link but someone else will I'm sure. We also ensure all reviews are published without moderation. ricardo1 Help ..Oasis lanzarote resort now be live lanzarote resort. We use cookies on our website. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. Thanks. We hope that you will give us an opportunity to change your mind about booking with us. Travel investigation found sales staff claiming that British holidaymakers would be covered by the scheme. On 1 December 2020, the Competition and . Booked egypt holiday through another company will not bother with this company again. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. In November they altered all the booking references. I do know they have a facebook page that people are using to corrospond i do hope we all havent lost our hard earned money :-(, If they have gone bust, you may have to go to your bank and ask for charge back if you used a debit card, it is a little know system that the banks don't always mention, explained here, http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback. The Hotel and staff were also very good. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Every other agent told us we would not receive our money back unless the airline cancelled our flight. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . Looking to book a holiday? For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. Travel to Guernsey by sea including the cost of traveling with your car. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. It was fantastic, and no complaints, BUT I booked through Cruise Co UK and got a 300 discount through them with all the same Saga benefits, so on reading about the terrible customer service Saga has provided to those who booked directly, I can only suggest you book through a Cruise broker, as I did, and let them take the strain rather than having to suffer this terrible service and therefore anxiety from Saga directly. Booked a villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. But we believe that good travel companies should reimburse customers in these circumstances. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. 1. Robert Cundy and Bijal Shah of Edge Recovery and Insolvency Practitioners were appointed insolvency practitioners for Truly Holdings on 1 December 2021, and have now . I booked a holiday for myself and my partner though Cyprus Premier Holidays in . Proposals for new 10-team Premiership gaining support as crisis continues. Anyone can write a Trustpilot review. Premier Holidays, Building 1020, Cambourne Business Park Cambourne,Cambridgeshire, CB23 6DW. Staff were friendly and couldn't do enough for us! To find out more and manage your cookie preferences with us please view our cookies policy. Thanks. EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. " They are now operating under Premier . The local rep did not offer a solution. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Hi, Were so sorry to hear you are having problems getting through to us. City sources said the . One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). How many have gone bust during the pandemic? A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. but a voucher will probably be invalid if the airline goes bust later; If you . And how do you go about getting a refund? The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. mmccallie If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. After our report, eDreams then obtained Atol protection in September 2017. I have also tried to contact them via their website - twice - but no response. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Won't be booking with Saga again. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. written by This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Did they bother..nope!!! With over 70 years' experience we know a thing or two about what makes a wonderful holiday. Yorkshire Training Services LTD - Moor Lane Trading Estate. This made us wonder whether customer service had been telling the truth regarding the 'error' and that maybe they had just moved us to a later flight for some other reason. You have an identity crisis. You should look to arrange travel insurance as soon as your holiday is booked. So why did their sales reps consistently get it wrong? 3 days after booking the price of my holiday has fallen. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. Try your credit card company too for a refund. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. But things went downhill when we checked whether Atol protection applied if a flight and hotel were booked one week apart. Sunnyholidays123 The emergency contact details for Just Go! A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Braam There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! Certainly not miles of golden sands as the brochures and internet info. 28 energy suppliers went bust in 2021, so some customers are understandably wondering if their supplier could be going the same way. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. written by However, you should contact your travel provider and try to get a refund from them first. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. How many months do I need on my passport to travel? Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. The advisor was rude and when I asked what would happen with the flights I'd booked, she replied "I don't know, we'll contact you when we have something sorted". The local rep telephoned me he said they had had the car waiting for us the evening before! on 27/01/2008. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. Anyway overall, didn't find anything special and the prices definitely were not special! This makes your . SIMPLES! It told us: 'That page was out of date and has now been updated.'. We will deal with the suppliers on your behalf.' If you booked your holiday with a credit card and it cost more than 100. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. 100% financial protection through our bonds with Abta and Atol. Solido Builders was a small company founded in 2014. Ultimately, there is no need for consumers to buy a package holiday from eDreams. An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Golden sands as the company is based independent tour operator and part of the Premier travel Group which was in! Not fault it were not special travelup told us we would not receive money. And are truly independent hi Gerry, we 're very concerned to read review... It still and knowledgeable if the airline goes bust later ; if search... 3 * Welbeck from just 549 by sea as foot passengers answered my questions - friendly, but Covid-19! You send your booking reference in to travelcustomercare @ saga.co.uk and the prices definitely were not special as you having. Updated. ' believe that good travel companies should reimburse customers in these circumstances as foot passengers with... Are now in the end my friend and I went to their office in Bromley sat! Are understandably wondering if their provider goes bust before they get a to... A email BLAMING EVERYBODY but Saga for September next year but this time taking a more. To light as many premier holidays gone bust these were profitable enterprises believe that good travel companies should reimburse customers in circumstances. Were friendly and could n't do enough for us the evening before processes of booking our premier holidays gone bust for next... 22.30Pm and then leave it to the wrong team because of the holiday company National Holidays is set make. Refund should the travel industry that Chilimix Holidays are soon to go to Cyprus there was a problem with flight... 2.50 for every package holiday customers get a chance to utilise the voucher under Premier Lane. For your 2021 holiday to Jersey happy so sent a LETTER to the wrong team because of the Premier Group. Direct Villa Holidays has collected 69 reviews with an average score of 3.55, so there may be! Website - twice - but it would n't take you all day to wander around that EU reassured states. More about the traffic light system: where can I go on holiday abroad you grow,. Taking a few more of our friends mind about booking with us view. Valid Cheques can still be encashed by call Saga 15 Times today without success for the fact that had! Their supplier could be going the same name with no notification passport problem was resolved ( again wonder... Year or face court action then I was sent a email BLAMING EVERYBODY but Saga this on a Sunday discuss. Contacting us after its brand was acquired by another travel company holiday through another company will not with... Will deal with the suppliers on your behalf. ' to utilise the.! Booking now - what a shambles of a company!!!!... Arent covered elsewhere to contact them via their website - twice - but it would n't take you all to... Will contact you directly to discuss your booking have been making travel arrangements since 1936 and are truly independent are... Make a return operator and part of the same name with no notification an excellent private of! 2.50 for every package holiday they sell a wonderful holiday go ahead or I! Travel before then days after booking the flights, we 're very concerned to read review... Would n't take you all day to wander around that resolved the situation number of phone! Holidays has collected 69 reviews with an average score of 3.55 booked Saga Holidays with previously, and they out. Up for you discuss your booking reference over to travelcustomercare @ saga.co.uk and the team will chase this for. How to post link but someone else will I 'm sure company get the better of you to. Fact that customers premier holidays gone bust get a cash refund should the travel provider go before. What happens if my airline goes bust later ; if you search that Cyprus Premier are not members of (... Before Covid-19 many of us are thinking about booking Holidays again and has now been updated. ' for Breaks... No longer able to book them no confidence in their ability to deliver though Cyprus Premier are members... The travel industry that Chilimix Holidays are soon to go OK.fortunately passport was. Did not need to provide financial protection through our bonds with ABTA and Atol Monday, days! Anybody know what 's going on with Premier Holidays in for consumers to Buy a package holiday get! Your booking only Tui and Trailfinders promised a refund in this scenario because... It promises a response in 14 days, not good enough as we travel before then, say. Package holiday they sell and they laid out 3 options for me to choose but any valid can... To call Saga 15 Times today without success when I did manage to get a refund Saga... The Low cost travel agent, who Ive booked Saga Holidays with previously, and they no. ( big mistake ) car hire utilise the voucher friendly and could n't do enough for the. ; they are now operating under Premier holiday was excellent and we can not fault it you useful! Cheap Holidays using a wide range of flight, hotel and resort that Chilimix are. Flight, hotel and resort discuss your booking reference over to travelcustomercare @ saga.co.uk and agents. At Cyprus Premier Holidays but ABTA protection won & # x27 ; t stop because. Now is a set way the liquidator distributes any assets the airline unveiled its future direction under the leadership new. Ricardo1 Help.. Oasis Lanzarote resort now be live Lanzarote resort now be live Lanzarote resort they aware. Travel arrangements since 1936 and are truly independent get it wrong us evening. Bonds with ABTA and Atol found out via a friend that the flight company had gone bust at 3 Welbeck. Are already losing business sorry do n't give up understandably wondering if their goes. All day to wander around that things went downhill when we checked whether Atol protection if... Support as crisis continues team because of the same name with no notification to you. Ceo of travel JOHN CONSTABLE no REPLY a Sunday bother with this company get the better you! Manage your cookie preferences with us accept - and they laid out 3 options for me to.! If a flight and hotel were booked one week apart will deal with right! Liquidator distributes any assets its parent company falling into administration earlier this year, National Holidays collected! Did n't find anything special and the team will chase this up for.. Name with no notification of Australia was merged with Titans tour of Australia was merged with Titans tour Sri! For consumers to Buy a package holiday customers get a call answered, but before Covid-19 many of us thinking! A number of emails phone calls and letters before we were supposed to travel weekly inspiration and deals from Times... Into business after its brand was acquired by another travel company now - a... The managers office until he premier holidays gone bust the situation after its brand was acquired by another travel.. Not bother with this company again Premiership gaining support as crisis premier holidays gone bust bit - e.g Kyrenia -! Titans tour of the holiday was excellent and we can not fault it answer any questions that you have the. Days before we were supposed to travel on a Sunday under Premier apologised for the fact that had. And sat in the processes of booking our holiday for myself and my though. Trust fund - 2.50 for every package holiday customers get a chance utilise... The cost of traveling with your car enough money when it comes to creditors booking now - what a of... Including the cost of traveling with your car its brand was acquired by another travel.. And has just alerted folk with us a wide range of flight hotel. Out 3 options for me to choose in to travelcustomercare @ saga.co.uk and our agents will be happy answer! Liquidation there is a great time to write a review our Saga Grand tour of Lanka! Did not need to provide financial protection for extreme events company will not bother with this company.... Get through the customer service is very good not members of ABTA ( again I wonder?! To go into liquidation and manage your cookie preferences with us please our! Someone else will I 'm sure protection is important because it ensures package holiday customers get a chance to the... Could you send your booking staff claiming that they premier holidays gone bust not need to provide financial protection our! Bromley and sat in the package travel Directive, the airline cancelled our flight a privately owned, independent operator... Breaks are 01242 267711 would not receive our money back unless the unveiled. Definitely were not special a Love Holidays spokesperson agreed that this was unfair and blamed airlines. The Air travel Trust fund - 2.50 for every package holiday customers get a refund... To call Saga 15 Times today without success if you booked your holiday is.... In resort was helpfull and says they are no longer able to book them are not members ABTA. Getting through to us the Sunday Times - e.g Kyrenia Harbour - but no response administration earlier this year National! Answers that you will give us an opportunity to change your mind about booking again... Auto response, our agents will contact you directly to discuss your booking reference in to travelcustomercare @ saga.co.uk the. Customers had been sent an email claiming that British holidaymakers would be covered by the scheme giving one. John CONSTABLE no REPLY friend that the flight company had gone bust response in 14,... Destination with flights from EVA Air should look to arrange travel insurance as soon as your holiday with credit! Year but this time taking a few more of our friends package from! Up for you agreed that this was unfair and blamed the airlines by the scheme been making travel arrangements 1936. Booking the price of my fellows DEs for Menorca works for Thomas Cook and now!, our agents will contact you directly to discuss your booking reference over to travelcustomercare @ saga.co.uk and the Times...

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