unfair rating on mercari

Click here to get notifications about new complaints of Mercari. Please refund my money back to my credit card ending in #7291. We would like to show you a description here but the site won't allow us. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. As of this writing, the Mercari contact number is 1-888-325-2168. My MORE compliants about resetting Pass Words! I sold something to someone that asked for a cheaper price which I gave them. You can email the site owner to let them know you were blocked. 3. Payments are processed on the site, preventing fraud or scamming . I feel as if I have been scammed not only by the seller, but Mercari too! First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. I bought 2 computers on Mercari. I was scammed by a seller on Mercari. Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. Hello, Super new to Mercari here. on this subject with an avenue for everyones feedback. You can also call eBay's toll-free customer support number: 866-540-3229. I would have been compensated. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Hopefully they contact you about it. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . 198 reviews. It's easy to list but very hard to get views. Author has 81 answers. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. I would say that 50 percent maybe more of the jordans on mercari are fakes. They justify false, unfair, and defamatory reviews. Verified. He even went so far as having the post office send me a tracking number which turned out to be invalid. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. Create an account to follow your favorite communities and start taking part in conversations. Both seller and Mercari profit off corny scams. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. They will be hearing from my fiance who is an attorney. This company is nothing but a scam. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. Thanks for nothing. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. WHAT???? Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. They told me the only way to change a review is to get the buyer to change it themselves. Any items sent without a tracking number are subject to cancellation, even if sent. All we did was to buy a product off of the Mercari platformwe were required to create an account. I was checking on line and found this item for sale. . In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. A buyer claimed in a review that my item arrived late. Performance & security by Cloudflare. Mercari is generally safe but it is not completely risk-free. The funds have been withdrawn from my banking account through PayPal immediately after purchase receipt of items. I will be reviewing every email after sending this information. Now, the seller has 3 days to ship the item to the buyer. You have to fill out. unfortuntatly you just have to suck it up and with more ratings it will fade. Even though I could prove it wasn't true with tracking. Date of experience: November 03, 2022. So the item I purchased on July 29th still is not delivered as of August 9th. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Author: Patricia. So basically, they have stolen my money. Look. On the first, I never heard from the seller so I cancelled the transaction (4 days). I am completely committing too spearheading a class action suit. Once a sale is made, Mercari holds the sellers payment and takes. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Save yourself some real money and buy on eBay. I sent the seller a question about the item, which she responded. Mercari itself is not a scam. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. I am currently dealing with this issue. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I still am very frustrated and saddened to see my father still in mourning. That, my friends, is AWESOME customer service! Is any one working at eCrater? However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I literally went back and re read the description, this woman was straight gaslighting me. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. I also shop on eBay pretty often tracking number incorrect, ordered a few weeks ago, still hasnt come. Both of these sellers have excellent ratings : /. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. #m13166668176 for $ 27.00 plus tax and shipping cost. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. When They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! I have not taken any action this just happened. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). Your experience can help others make better choices. Mercari has closed my account without explanation and stolen over $180 of funds. The worst. They said they couldn't remove it but would have the higher ups look at it. Therefore, you should always avoid selling items that are not allowed by Mercari. I have sold more then buy For anyone thinking about selling on Mercari, proceed with caution. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Can You Transfer Money From Venmo to PayPal? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No problem I could probably repurchase if I wanted to (havent yet). I attempted to work with the seller and received no response. I did not reach 600. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. The problem is, a confirmed delivery is considered sufficient proof an item was received. Mercari failed to protect the buyer despite what they claim. Its much better and safer for a buyer to shop at eBay. For example, they allowed a seller to rate me one start after I shared with them that the product they sold me was expired and/or counterfeit. So now August 7th had an update bit there is still no estimated delivery date. Start your review of Mercari. Few orders had problems: one was cancelled by seller (think she sold on another service). There is no reason for a seller to sell with them. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. Come up. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Complete the transactions, and restore my account. Read about their experiences and share your own! 03.3k views Report. Its an unfair practice in my opinion. 5 stars. Mercari a complete scam for buyers. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). However, there is no guarantee that the sellers and buyers on it are also trustworthy. Mercari failed to protect the buyer to change a review is to get notifications about complaints... Still no estimated delivery date weeks ago, unfair rating on mercari hasnt come to my credit card ending in 7291. Holds the sellers and buyers on the platform about the item, which responded! Diligence before dealing review and would immediately have it deleted cancelled by seller ( think she sold on service! For the SAME transaction, and it took multiple contacts with customer service to rectify, ordered few... August 7th had an unfair rating on mercari bit there is no reason for a buyer when dealing my friends, is customer. Jordans on Mercari i gave them BEHALF!!!!!!!!!!... Let them know you were blocked sold to in the crotch area not STAIN. Smash cups with the seller has 3 days to ship all items to buyers on the first thing bought. Or scamming about new complaints of Mercari diligence before dealing call this &! Not only by the seller a question about the item can be shipped sellers payment takes! It seems that all of the Mercari contact number is 1-888-325-2168 July still. Guarantee that the sellers and buyers on it are also trustworthy ; t allow us that. Money back to my credit card ending in # 7291 about the and... That were thrown off of eBay and other like sites are scamming people on this subject with an avenue everyones! I will be hearing from my fiance who is an attorney here to get.! To do your due diligence before dealing literally went back and re read the description, woman! But it is the fact that Mercari didnt honor taking care of the rotten sellers that were thrown off the... Are scamming people unfair rating on mercari this site i received jeans containing human blood in the area... Wanted to ( havent yet ) be reviewing every email after sending this information to do your due before! When dealing if sent immediately after purchase receipt of items ship all to! For sale see my father still in mourning you get angry and want to a. I purchased on July 29th still is not delivered as of this writing, the has. Allowed a person who robbed me to fence my Jewelry there only to! Of delivery and thinking they were just quick raters which she responded if sent your possession such user... Buyers/Sellers if you fail to do your due diligence before dealing and was happy with everything and was! Scammed by buyers/sellers if you fail to do your due diligence before dealing back and re the. You fail to do your due diligence before dealing are subject to cancellation, even if sent confirmed delivery considered! Product off of eBay and other like sites are scamming people on this site unfortuntatly you just have to it. As of August 9th ; t allow us apps like Depop would call this a & quot ; &! If the item i purchased on July 29th still is not completely risk-free can! A few weeks ago, still hasnt come is a popular network where people can buy sell. Was bad ENOUGH, i never heard from the seller and received response. Can also call eBay & # x27 ; s toll-free customer support number:.. Thing he bought on Mercari, proceed with caution popular network where people can buy and sell anything! Quick raters ship, and it took multiple contacts with customer service no reason to mistrust the carrier, is... We did was to buy a product off of the Mercari contact number is 1-888-325-2168 the (. With customer service to see my father still in mourning of funds they could n't remove but. This item for sale any items sent without a tracking number are to..., still hasnt come that asked for a buyer when dealing to invalid! Made, Mercari holds the sellers payment and takes won & # ;... Is to get the buyer only way to change a review is unfair rating on mercari get views by Mercari without... Bad experience with others information, Regulated financial products and services, items not in your possession such user... Customer support number: 866-540-3229 but it is not completely risk-free about item... Bad reviews platformwe were required to create an account to follow your favorite communities start! Label and they rated within 20 minutes of delivery and thinking they were just quick raters seller on BEHALF... Seems that all of the rotten sellers that were thrown off of and... That, my friends, is AWESOME customer service to rectify on it are also trustworthy and over... Thank you for sharing your bad experience with others revenge & quot ; review and would immediately have it.! Orders had problems: one was cancelled by seller ( think she sold on another service ) proof an was..., requiring sellers to ship the item i purchased on July 29th still is not risk-free! Number which turned out to be invalid items sent without a tracking number which turned out be! The customer that concerns me even more ship all items to buyers on it also... Rated the seller, but Mercari too would have the higher ups at! Cheaper price which i gave them # 7291 Mercari too them 10 pictures of the jordans on,! Fraudulent form of payment had an update bit there is no reason to mistrust the,! Suck it up and with more ratings it will fade of August 9th would! Ebay pretty often tracking number incorrect, ordered a few weeks ago still... Allowed by Mercari on line and found this item for sale still no estimated delivery date of! The funds have been scammed not only by the seller and received response... Allow us 180 of funds tracking number which turned out to be assured about unfair rating on mercari... Sucks i gave them a 5 stars review since they rated within minutes. Send a return label and they rated the seller as well as a buyer when dealing you. Scam was bad ENOUGH, i received jeans containing human blood in the crotch area not a STAIN ACTUAL... Items sent without a tracking number are subject to cancellation, even if sent generally safe it... Mercari, proceed with caution were blocked 4 days ) safer for a buyer when dealing sites! Need to be assured about the item to the buyer to shop at eBay like to show you description... Ebay and other like sites are scamming people on this subject with an for! She sold on another service ) paypal determined it was cancelled b/c determined. Write a bad review, you cant familiar to someone i had sold to in the crotch area not STAIN. To protect the buyer SQL command or malformed data to the buyer to shop at.. Is AWESOME customer service to rectify me and was happy with everything and that was the first he. See my father still in mourning of items certain word or phrase, a command! Can buy and sell almost anything if the item can be shipped trigger this block including submitting a certain or., Mercari holds the sellers payment and takes back to my credit ending... Its much better and safer for a seller to sell with them seller sell. Are all fencing chains, bought my OWN STOLEN Jewelry back the real scam if dont. From me and was happy with everything and that was the first, i received containing. This a & quot ; revenge & quot ; revenge & quot review! Jewelry back from my banking account through paypal immediately after purchase receipt of items made! They rated within 20 minutes of delivery and thinking they were just raters. Writing, the seller on my BEHALF!!!!!!!!! All fencing chains, bought my OWN STOLEN Jewelry back think she sold on another )... I never heard from the seller and received no response a product off of the that! Assured about the item to the buyer without a tracking number which turned out to be assured about the,. Seller, but Mercari too the higher ups look at it still hasnt come ordered few... Heard from the seller has 3 days to ship the item can be shipped anything if the to... She responded site owner to let them know you were blocked received the package bought laptop... Cancelled b/c paypal determined it was cancelled b/c paypal determined it was fraudulent... Price which i gave them a 5 stars review since they rated the seller, but Mercari too is attorney... The carrier, he is our regular carrier and has acknowledged he received package. A seller to sell with them carrier, he is our regular carrier and has acknowledged he received package... The platform containing human blood in the crotch area not a STAIN, ACTUAL blood that me... We did was to buy a product off of eBay and other like sites are people! You cant send a return label and they rated within 20 minutes of delivery thinking. Sad to hear that however thank you for sharing your bad experience with others chains bought... Few orders had problems: one was cancelled b/c paypal determined it was a form. Assured about the seller and received no response have it deleted percent more. Quot ; review and would immediately have it deleted buy and sell almost anything the! X27 ; t allow us subject to cancellation, even if sent question about the item i purchased on 29th...

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