We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others. OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, : hotels, car suppliers, airlines). ACCOMMODATIONS, MEALS, TOURS, CRUISES, TRAVEL INSURANCE, ETC.) WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. Airline rules may restrict the transferability of ancillary services to new tickets or specify that such items are non-refundable; therefore, CheapOair cannot guarantee that these requests will be honored. Earn two (2) Points for every Canadian dollar spent on stand-alone hotels and rental cars through the CheapOair.ca branded desktop or mobile website. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. If cancelled online 48 hours prior to scheduled check-in or pick-up, the CheapOair service fee charged at the time of booking will be refunded. Hotel properties cannot be changed, however, room category changes may be allowed in certain cases. In some cases, pre-payment may be required to receive confirmation. Available only on selected itineraries as indicated. Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details. Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control. This benefit is only available by phone. You could be held liable for alleging false claims of copyright infringement. are all subject to change and availability and are controlled by the hotel directly. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below: *Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. For further information please consult your airline or insurance company representative. CHEAPOAIR MAKES NO REPRESENTATION OR WARRANTY, Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. It is always best to contact the airline directly, if it is the date of departure. CheapOair makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information. Listed below are additional cancellation and change policies. OR FROM ANY EMAIL OR LINKS SENT TO YOU BY CHEAPOAIR. No refunds will be made for unused car rentals, in part or in its entirety whatsoever. If you believe that materials hosted by us infringe your copyright, please submit (or have your agent submit) to us a notice under the Digital Millennium Copyright Act (DMCA) including all of the information requested below. EXPRESS OR IMPLIED AS TO THE ACCURACY, RESULTS, TIMELINESS, We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued. 2006-2020 Fareportal, Inc. All rights reserved. Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline's availability and terms of use. If an e-Ticket is generated the ticket information will be available on the Site. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Car rental reservations cannot be transferred from one person to another. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. Neither the receipt of any funds by CheapOair nor the reliance of any person on CheapOair's actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. 2006-2020 Fareportal, Inc. All rights reserved. To avail yourself of these courtesy points, you will need to sign up for the Program on a Site. Your credit card will be charged for the full amount of your CheapOair vacation package at the time of booking. Points are only earned on the Credit Card account or Visa Card account used to make the purchase and are not based on the website on which the purchase is made. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your CheapOair vacation package. Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. If there is a fare change you have a right to cancel the booking at no cost to you. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. CheapOair, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking. Any claim for Points not credited accurately must be received by us within six (6) months of the date of claimed accrual of such Points. All refund requests are processed in a sequential format. You should always contact the hotel prior to check-in to find out availability and pricing. Our services fees associated with the original travel reservation or booking are not refundable. SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL Flexible Travel FAQ Countries around the world are cautiously trying to find the best approach in reopening their borders and lifting travel restrictions. We understand that sometimes plans change. Points have no exchange rate to any market currency. Weekly rates imply a 5-7 day reservation period. CheapOair shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. WILLFUL MISCONDUCT OR ANY OTHER CAUSE OF ACTION ARISING FROM OUR We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. Most tickets issued through CheapOair will have the description of CA, Canada, NY or New York on your statement. Partial changes or cancellations to one product component of the package may not be allowed by certain Travel Suppliers. must be requested in advance and are not guaranteed. A passenger's duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by CheapOair. When changing a nonrefundable ticket, you'll receive a travel credit for any reduction in fare. If an airline has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. But when COVID-19 hit, the airline canceled the flights. What are the cheapest days to fly? The preceding sentence does not apply to New Jersey residents. The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Except as expressly stated herein, CheapOair assumes no responsibility for actions relating to travel services beyond the control of CheapOair or its employees. Iowa: SOT #967, In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival. You will not be able to unsubscribe to Program-related email notifications but may unsubscribe from promotional email via the unsubscribe link at the bottom of such emails. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. If you elect to decline this transaction, you will not be charged. If your itinerary includes flights operated by more than one airline, please read carefully each such airline's terms and conditions, which can be found on each such airline's website. If you want to receive immediate confirmation on your seat or if you have any special requirement such as "stretcher assistance" or "wheelchair", please contact the airline directly. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances. Unless and until points are redeemed in accordance with these Credit Reward Terms and the Rewards Program Terms, you have no right, title or interest in the points. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. This only provides you with an acknowledgement of your request and provides you with a tracking number. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. (e.g. Different policies will apply based on the country or region of your billing address. California: CST #2073455, Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets,hotels,cars,packages and cruises do not allow any date or name changes after the booking is completed. In such cases all components such as air, car, and hotel must be changed at the same time. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees, parking fees, room service and other services provided by the hotel that you request during your stay at the hotel. Florida: ST37449, If we are unable to find meaningful additional savings on your exact itinerary (typically $30 or more), your original tickets will remain in place and we will be unable to offer you any additional value. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you object to your information being transferred or used in this way please do not access or participate in the Program. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings. Our standard service fees are $35 per person one-way/roundtrip for economy class tickets. If the amendment involves an upgrade to more expensive tickets, this shall be at the traveller's own expense. As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired. At ClubMiles discretion the Program may also allow you to use Points to get a discount off of certain types of travel or travel-related items booked on CheapOair.com. If you are affected by an involuntary change to your itinerary you should immediately reach out to CheapOair and not the airline in order to be covered under this policy. You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to CheapOair and for the use by CheapOair as stated above, and (b) the use of such Submissions by CheapOair will not infringe the intellectual property rights of or otherwise violate the rights of any third party. All vacation packages are non- refundable and non-transferrable. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date. Local residents may have additional restrictions. Edit & Annotate. We adjusted our refund guidelines to be more flexible in early June 2020. If you do not agree with any part of these Terms & Conditions, you must opt out of joining the Program and not use any Points. we are able to secure waivers from suppliers to process this requested cancellation and refund. CheapOair shall not be liable for any cancellation, overbooking, delay, re-routing, strike, any weather occurrence or governmental occurrence as it affects your travel reservation made with us. Stay extensions require a new reservation. If the offer is withdrawn, the promo code becomes invalid and the Site and system will not accept the promo code when entered. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Points can be redeemed via instant redemption while booking on the Sites. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Once a package is booked, some or all of the components may be non-refundable. All cancellations must be done over the phone only. Many of our discounted tickets do not allow for frequent flyer mileage accrual. Call us 24/7 at 1-845-848-0154 to Get Cheap Flights! In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, as permitted by law or statute. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps: When any change(s) in schedule occurs on a full service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time. Points accumulated under the Rewards Program are not transferable, are not redeemable for cash, and may not be used for gift-giving purposes. Stevie Awards for Sales & Customer Service. For example: If your hotel booking is supplied by TravelScape LLC (this will be mentioned on your confirmation email), the following terms will apply https://developer.ean.com/terms/en/. OUR All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s). Except as expressly stated herein, CheapOair assumes no responsibility for actions relating to travel services beyond the of! Transferable, are not transferable, are not guaranteed unless otherwise specified by hotel... 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