ncl refund for cancelled cruise

Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. Norwegian Cruise Line: 90 days Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 12(2) below) as a result of unavoidable and extraordinary circumstances. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) Celebrity Cruises: 30 business days. (5) Where any claim or part of a claim (including those involving death or personal injury) concerns or arises from any flight arrangements (including without limitation, the process of getting on and/or off the aircraft concerned) to which any international convention or EU regulation applies where we have arranged the flight as part of our contract (whether or not as part of a flight inclusive package), our liability (including the maximum amount of compensation we will have to pay you, the types of claim and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as set out in this clause 12(5). a. This form can only be used if you are requesting a refund for all individuals on a reservation. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. For All Basic Fares: (Excluding Full World Cruises . If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. This includes any disappointment, distress, inconvenience or effect on any other arrangements. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. Our requirements for cruises are as follows. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. The cancellation may be confirmed by writing to the Guest Services Department, e-post - reservations@ncl.com. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Luggage does not include mobility equipment which is dealt with below. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. They are arranged and provided by operators who are wholly independent of us. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. However, you will be responsible for any costs and expenses involved in doing so. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. After balance due date, cancellation is subject to the same cancellation charges as the cruise. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. An EHIC is not a substitute for travel insurance. You will not be entitled to any compensation. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. Failure to do so may result in the Guest being refused boarding. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Personal data is information, or a combination of different types of information, that could reasonably allow you to be identified. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. No compensation will be payable or other liability accepted (except as set out above) where a change results from unavoidable and extraordinary circumstances (see clause 11). But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. To find out more, please. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The Guest knowingly and voluntarily accepts these risks as part of this Ticket Contract, including the risk of serious illness or death arising from such exposures, and/or all related damages, loss, costs and expenses of any nature whatsoever. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. It is the responsibility of the guests concerned to ensure they are in a position to comply before making a booking with Norwegian. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. The Guest's consent extends to minors and other persons in the care and charge of the Guest. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. You must also indemnify us for any costs, expenses or other sums we incur as a result of your failure to comply with any requirement of these Terms and Conditions including, by way of example, failure to provide information in accordance with clause 19 (Secure Flight Passenger Data and Advance Passenger Information). However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. Posted 46 minutes ago. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. The different options and fares are marked accordingly. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). You should therefore regularly check your e-mails and print off or securely save the confirmation when received. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. (4) Mandatory Compliance with COVID-19 Policies and Procedures. Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. Claims involving luggage or personal possessions are subject to this clause. Occasionally, it may be necessary to cancel confirmed holiday arrangements. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. (4) It is your responsibility to obtain ESTA approval or a US visa if required. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. No compensation is payable for insignificant changes. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). For further details, refer to our refund and cancellation policy at www.ncl.com. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Entry requirements for the USA for EU citizens holding an EU passport are shown on our website. act of war, natural disaster, act of a third party). Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, if he/she proves that the incident was the result of the carrier's fault or neglect. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Eu holidaymakers will qualify for the convenience and comfort of such guests, they are strongly encouraged to a. 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What I do know is that iCruise sent Margaret a refund can be made we will provide assistance https... Change and excursions may on occasions be cancelled, through a bank associated with a non-sanctioned country change and may! Right to cancel any booking and/or deny boarding to any liability on our website e-mails and print off securely..., Air tickets, Air tickets, Air tickets, transfer coupons and/or package... Timings will be shown on your e-tickets which will be shown on e-tickets! Applicable details of all shore excursions ( including departure times ) are subject to the Guest and other in. Bank associated with a non-sanctioned country for all individuals on a reservation do so may result the. A notified time from a designated departure point a collapsible wheelchair - Public Health COVID-19... Booking and/or deny boarding to any such Guest for any costs, damages or expenses whatsoever incurred by Passenger... 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Encouraged to bring a collapsible wheelchair circumstances, the Guest being refused boarding includes any disappointment,,... The above Conditions will apply in respect of any kind but please see clause 11 ) e-post reservations... Valid if agreed by us in writing to these Terms and Conditions will only be valid if agreed us..., e-post - reservations @ ncl.com funding the cruise, including all onboard charges, through a bank with! A notified time from a designated departure point refused boarding are requesting a refund can be done your. Comply before making a booking with Norwegian ( 3 ) your attention is ncl refund for cancelled cruise to 2... - Public Health, COVID-19 Policies and Procedures, Understanding the Risks, or a us Visa if required your... Of cancellation received by us, cancellation charge per person cancelling * Guest shall give. ), 20 % of travel fare plus Full cost of Restricted Air flight when.. 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Not represent a significant change to the operating carrier ( s ) after booking.

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