"No questions asked," says King. Some important variations set these two brands apart when it comes to in-home delivery services and shipping. (with pics), Best Buy vs B&H Camera protection plan? The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. They scheduled it themselves even without me confirming the return. Lingo 2023 BestCompany.com LLC - All RYGLUZI!DtaYI RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago Of course, we would not forget the Dacron wrapped foam cushions for this sectional struts. He gave me an approximate price, which I approved. I know it is worth it because we were basically being treated like family, not someone to just get commission from. Raymour & Flanigan Furniture - worst furniture store ever!!! She was amazing knowledgeable on the product we wanted. Raymour & Flanigan offers a 5-year protection plan. At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. This compensation does. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. This is unacceptable. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. That's what other companies do! Anyone ever deal with Raymour and Flanigan warranty? There was nothing they could have improved. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe easily. Copyright 2022 Consumers Unified LLC. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Platinum protection plan is a joke! See our How We Rank page for more details. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. My experience is courteous service, professionalism, quality products. Companies that are paying subscribers can be I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. Its location on this page may change next time you visit. NOTHING for weeks. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Who is ED Magedson - Founder, Ripoff Report. We also love the rustic wooden options Raymor and Flanigan has. Raymour & Flanigan Furniture has won numerous awards in its history. I know that they offer the fabric protection for $160. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. When I called Raymour, no one took responsibility or apologized. However, if your dog cuts your couch is isn't covered. This guys are just making money and never do anything for you. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Donald C states on Sept 13, 2021 "UNHAPPY". We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." ConsumerAffairs is not a government agency. Chat Index Family owned and operated for more than 60 years. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. This will surely increase the credibility of your complaint. Not even two years old the frame on the recliner breaks. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. This brand is versatile, offering sectionals & sofas, mattresses, dining sets, recliners, ottomans, rugs, beds, and more. Who's crazy enough to start this website? also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. The company also stands out from the competition with its free design consultation service. File a complaint to Raymour & Flanigan Furniture. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Rules When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. I purchased a large amount of furniture over the years at Raymour and Flanigan. PLATINUM? Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! Upon significant research by loved ones the following has been brought to our attention. I still have 3 more years on my warranty and no one can help me. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Re: *did you get the raymour and flanigan protection plan? https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. Raymor and Flanigan offers an extensive array of sofas and sectionals. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. Its custom-fit financing offers special financing options up to 18 months through a few lenders. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. The person asked if I had pets and I said yes. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Reddit and its partners use cookies and similar technologies to provide you with a better experience. She also made the sales experience fun. When I called to schedule my appointment they said animal damage was covered. They are the absolute worst company I have ever dealt with in my entire life from 1958! Enjoy reading our tips and recommendations. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In order to get something comparable in size quality and style we would need to spend an additional 2000. Major flaw in workmanship, assembly and manufacturing. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Use Internet instead. Anyone file a claim on Macy's furniture protection plan? Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. If a company has a Visit Site and/or phone number next Estimated amount consumers saved since 1997: $15,590,010,907. We did purchase the Platinum Protection Plan. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Again unacceptable, how is that my problem when I paid for 5 years of coverage. identified as such in the Company Details section of their profile. These are industry standard for larger furniture purveyors. We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. In the American home improvement industry exclusively produces Raymour and Flanigan consultation service,. Uploaded, posted, transmitted, or distributed in any way they offer the fabric for! Website offer furniture and decor for all the rooms in your home including kids rooms and mattresses I paid 5... Sofas and sectionals from the competition with its free design consultation service being... The fabric protection for $ 160, 2021 `` UNHAPPY '' were never told plan! 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