Was going to try eBay but I also feel it will get lost in the masses and have been contemplating Shopify since I have such a passion about what I want to do. I responded to the case with a lengthy and detailed rebuttal explaining how this isnt my bag (or, even if it is, that the buyer has now cut holes into it). Ive made some sales, but they have been pretty hard-won. PARTICIPATING IN POSH PARTIES What I like about Posh is that it has mostly clothing items, and frequently if I want something from a previous season, or another color of something I have and like, I can get it on Posh. But letting one customer make a potentially large financial decision for you is unwise. Ive had brick and mortar stores in the past and have been selling on eBay for 4 plus years, so Poshmark is my newest addition to my retail experience. Hi Amber! I hope you have lots of success! I was beginning to think I was going crazy. I was honest in my review and stated that the dress was beautiful, but that the description was lacking details that were important to a buyer and I explained in detail what I saw upon receiving the dress. But I like you missed the social aspect, I had regular buyers that I had became friends with. Thanks for the inspiration! I purchased a beautiful dress through a well established seller who has a good reputation, so I expected the item to be exactly as described. Im now balancing poshmark, other platforms & starting my own site. This seemed to Enrage her.. Maybe it cost them $1 to make! Blocking a user is an easy thing to do, so let's look into the hows and whys of doing so. Poshmark of course is siding with the buyer and then notified me that I was in danger of loosing my membership because of my response to the buyer telling her that this was impossible and completely rude.now that treat me like bully. When Poshmark stated that I could get a refund, I responded that I wanted the item and not a refund. I just got a response that basically said oh well. Blessings to you. Sure enough they opened a case once I was on vacation and sent them back, fine no big deal. I responded immediately to the clam and again a day later but Poshmark has not had the courtesy to respond. I dont have any negative ones thankfully minus a brand new product that someone said was more than gently used (still in packaging) !! hire me, I love everything you said. The seller can get their item back and re-list and move on. In my opinion, at the very least, the whole site should be shut down. I, fortunately, only bought one on the Last One Reduced Price Listing by a Boutique Posher. Good luck ! Major Time Suck big time !!! I have all 5 stars People want authentic but want to pay $5.00? And hand wrote a thank you and placed it carefully on top. I am ready to close down my account already! Its enough to make you really irritated, if youre that picky you could always try asking or leaving a comment warning first that youre going to be that particular and will act like a miserable brat when your never used $120 retail item you bought for an offer of $18 smelled either too nice or not nice enough! Louise, I havent been very active on the site in a while so Im unaware that are postings like this out there. Dont beat yourself up! But its defiantly worth looking into. I sent a complaint to poshmark service, but we all know how that goes. If you want a deep dive, start looking up problem eBay stories. But it is also about respect! I took a picture of myself wearing it as soon as I got it back & sent it to them, showing that the damage done was not even visibly stretched around my arm, it clearly fit me well & that being that I stated Id been the only owner (and my clothes are all the same variation of sizes) they should see they quite obviously made a mistake. I swear and know it, some people do it just Bc they dont like what theyre receiving and find a way to send it back just to get out of it and ruin your products. Think of Poshmark as something like Material Wrld, except that instead of selling women's clothing to a company, you're in control of your listings. It would be a pain, it after the three days of inspection you could just delete the video. If you cant be bothered to actually read the item description and respect the sellers policies, then you really shouldnt be on Poshmark. eek..i have only bought things on Posh and I have only bought things that I absolutely recognized as authentic from web sites, catalogs or stores. As sellers we put allot of effort into the app. Not California!! Again, thats why I say there is not enough protection for the sellers on Poshmark. I cant understand people who reduce prices to where they are making NOTHING on a sale. I do realize some are killing it there and they say they have employees who help. They gave the buyer back the money. I have been on Poshmark for 1 1/2 years and went full tilt and have over 1300 sales, Each one in blood, sweat and tears. "My biggest challenge [with Poshmark] is that there are people out there who will make offers that are ridiculously low," said Gary. Im in no hurry to sell it, especially not for a big loss. So dysfunctional. I was actually thinking of returning to poshmark just to clean out my closets and hope to make a little money but after reading this post the memories of my past experiences all came back to me. I am wondering if all the time I spent staging, writing accurate descriptions was worth it. That way there is no dispute! As suggested above, I will videotape placing the items in the box. Im sorry that happened to you! I emailed many times. I was already credited by Poshmark, so this $48.00, rare top was given to me. Thanks for sharing I dont feel like its just me. There is no way I can sell them now. I asked the seller if it was authentic, she said yes. Now I found thus blog because I was severely harassed today for no reason by a random person. However, if also seems like the last year has been miserable on Posh. Anyway, Poshmark is nothing like Ebays fair policy. I sold on Ebay for several years with a consistantly high rating (99-100) and when I had a couple of unfounded lower reviews, they restricted my selling! I take clear pictures with 6s iPhone of the front, back, labels, the closures, the buttons on the sleeves, and any cute details. Its crazy!! Its quite frustrating, especially when youre doing everything you can to provide great customer service. I feel like there is nothing to stop a buyer from damaging an item and claiming the item is not as described. Go to your settings by tapping the three lines in the upper left-hand corner of the app. Reason #3. Im kind of getting tired of PM myself, and Im fairly new in there! Lmao! If the cost of the item is higher than $15, Poshmark takes a 20 percent cut. I am very disheartened I spent so much time listing items, repeatedly having to reword my listings due to ridiculous character limits. Had it been like 2-3 or even 5 I wouldnt be so concerned but 15?? Im new to poshmark and I was reading your article and Im actually glad to find something that describes the cons of the app. Therefore, Poshmark does allow the sellers to file a follow up report if there is an issue with the return. No response. Her whole page with 1500 listings gone and the page thats up that said no listings had a new name. If I have all 5 star reviews the past 4 years and someone complains that should be looked at. I sell ONE or TWO items per week. I am trying to decide if I should block her from buying any future items from me. So happy I read this! ~Peace and Purple rain, friend~. Im kind of a new posher. Instead, you need to get specific. The problem I have is I have not found a platform I like as much as PM, except for the time suck sharing issue. I know I probably should have just canceled the order but I figure everyone starts somewhere. So she then attacks my page commenting on every listing calling me a scammer posting my address for all to see. Thank you again though! I am recently new to Poshmark, and so far have only had great experiences selling and 5-star reviews. The zipper pulls with the brand name felt like plastic. That was my ridiculous newbie mistake. I always check items very carefully before listing, If I noticed anything wrong with it I wouldnt of listed. Additionally, eBay runs right around 20% too, when you add up the cost of a store (I have anchor which is 300 a month), final value fees, and Paypal fees. I certainly dont miss low ballers. It looked nothing like the photos in terms of fabric or even color. I recently sold a Chloe Marcie Bag and after I sold it, it got shipped to them to authenticate. Very frustrating, Jeanette, I hope you see my comment. I posted about 54 tems a week ago and no sales. I hover around 50 or so listings, so not a huge closet, but its nice to make a few dollars here and there. A buyer should expect questions. I just found Mercari to be too much of a hassle. Over the years, Poshmark has gained popularity as one of the world's leading reseller marketplaces. Havent made any sales in a few weeks and today Ive made 4 out of no where. Unfortunately, I didnt catch it before I hit accept. I have had no issues with anything I have purchased or sold so far, and I put a lot of effort into my packaging and fast shipping. I have to disagree, on some level, with the troll label you use. We are the ones that helped you grow. Im trying to get my money back and Ive warned Poshmark about the seller, but theyve not commented. Sorry if you didnt like my speaking up and posting of my experience. I think we should be able to review the buyer. If I used poshmark I would have to re-edit literally hundreds of photos! And I had no recourse at that point. Sad it has to come to that! Ive been on since Nov 2016 as a buyer then started listing in May to Sell. Obviously, someone was mad that I didnt give them the lowball they wanted and started flagging my comments, but Mercari doesnt care to actually research what is going on. Be sure to include the following information: This past month, I had my first return in years. I just bought, after 9 months on Poshmark selling actual high quality Branded clothing, one of the Boutique items Poshmark sells to Poshers through their wholesale option. Consumers complaining about Poshmark most frequently mention customer service, phone number and credit card problems.Poshmark ranks 32nd among Consignment sites. Select Report User. I commented benignly again, so her followers wouldnt really know what was going on. I love posh and you just have to protect yourself by videoing your transactions! I got a lowball offer, counter offered, but the buy stood firm to her low offer so no sale. By and large I have been very impressed with the sellers. But I had sent about 5 items just previously to sending that dress and one after the other gave me 5 stars and glowing remarks!!! I have only had 3 cases opened and 1 was for sending the wrong size shoes and the other was for sending the wrong color shorts both were my mess-up and i honored the return no problem at all. Youre right though, clearly I was in the wrong for having patience enough to wait for your response to my initial question. No Real Protection For the Seller. I have sold a few things that I no longer use and got high ratings, but I always fear that moment when not only do I lose the money I just gained (which is OK for me as long as I get my item back), but also I lose the item itself (cuz of course they have to break it or tear it so that they can do this). I am certain the support is not from inside the United States. Can you please tell me more about it. It just shows that they lack the protection for you since you were loyal to Poshmark for couple of years as a Top Seller. At first I was marking items at what I expected to receive, which was already hugely discounted from what I paid. A punitive feedback system totally biased towards the buyer. Just constant drama and bs. Poshmark is making a hefty 20% commission just for using their site and sending out shipping labels. When she received it, she filed a case with Poshmark help stating that the zipper didnt work. I only do this for high- end items. You live and learn! I looked on line and its illegal for a minor to do this and them not do nothing. They would rather you contact them via a listing than rate them bad so everyone can see it. Good Bye Poshmark Forever. I dont like to ruin peoples good standing. And if you want to open up your own online store in the future, start building your social media following now. I was Googling something else concerning Poshmark and stumbled across this blog post. So you tell me who is being dishonest??!!!!!! I have been buying on Posh for about a year, but first time seller. I should explain that I am an older lady (older but sharp) and I have a desktop computer and a landline phone and I DONT USE A CEL PHONE. She was told that she had to pay $20 via Paypal and it would be returned. I am beyond livid. Im pretty much over Poshmark myself. I had done nothing to the jacket. Sellers continue to tie themselves in knots trying to figure out how to maximize sales on this platform, as everything about Poshmark is clouded in a mystery and ineptitude that keeps its users chasing. I only had my closet for a few months and sold (basically for free 5 items. I have to say, that I dont see this happening on posh. Just started listing more than one item there in February and its been very consistent. One of my tricks to protect myself is I use a tyvek wrist band with my store name written on it using a permanent marker and string it around the tag loop of your garment to protect the authenticity in case a return is file. Make *these* kinds of comments. One girl told me (two and a half weeks later, still no response from Seller) Its showing a side of humanity that Im not liking so much. Good morning! Buyers can purchase items for the prices listed or try to negotiate a lower price. Sorry for the diatribe! The boutiques are growing exponentially and with the shipping, they are more expensive than retail, but wont except returns. THANK YOU for this helpful info. Im glad I found this post. With that being the issue I didnt want to be on their site anyways, who would support people taking advantage of others. Posh customer service is wishy washy coming to what they accept to return or refund. eBay may be the best for that still, if one has a good inventory. Hi, You betcha ! I have been on Poshmark over a year and have had positive experiences until this week. This is how Im making a living now and its drowning. I had a brand new dr scholls flat for $8 and this Lowballers offered me 5! However, some sellers elect to place an item as "Not for Sale," a feature that clearly tells buyers which listings are no longer available in your closet.This includes items sold in bundles, reserved listings, notes, or purchases that you just want to share with other Poshers (#PoshFinds! What bank gives you that much interest on your money. It might be time to say goodbye to Poshmark myself. You did the right thing Lesli by filing an official complaint with the BBB. This is the worst thing Ive heard so far. I think you have to understand why Posh usually sides with the buyer when they open a case. I think Im ready to quit poshmark too. Moral of the story its fun, spend whatever time you want to with it but know theres risk and dont get emotionally involved. I love having the control I have over my ShopStylaphile.com site. Thats why I wont sell high end purses or shoes anymore Bc people pick on those the most as Ive seen from posh friends. If its working for you, by all means stick with it! I have been trying to get this one jacket which is fairly expensive. Lastly, I would appreciate it if you would rate the seller based on the item and how well she does business and not on how bad you think the packaging is. Hi. Wow thats horrible! I agree with you 100%. They emailed him back directing him to the app step by step how to start a claim process. The Seller and Poshmark ruined it for me! I am glad I found it now before I am neck deep in the s..t. I have a bigcommerce store and find that I replace sharing on posh with marketing my site. I purchased an item on 11/30 still didnt receive it because the person was moving I mean take the stuff down or say your on vacation I sell on another platform and dont have near by these many problems been on both platforms over a year but thinking about closing posh because the fees and low ballers. Thank you. People lowball because they are cheap and want everything for free or close to it because the shipping isnt able to be asked for as free on the buyers side. My items are not cheaply priced but I think they are fairly and accurately priced. I explained what I just did here and said I would be happy to take more photos and post them. And lastly, DESCRIBE YOUR ITEMS. If you can deal with them then you will sell if not dont try to sell on Poshmark you will not make it at all. One thing Ive noticed with new apps, is they do seem to listen to the customer. Dont get me wrong, a LOT of people have great success on Poshmark, and you might end up being one of those people. They are getting just as bad. Just seems ebay and others do not protect sellers yet they make the money from us! Im thrilled that for some people, it works. https://poshmark.com/closet/dresstoimpress_. I cannot bring the fact that this harrassnent is still very sadly still happening in 2021 into light without mentioning that I am very appreciative and thankful for Poshmarks compassion, and their quick, and effective response to the severe harrassment I was receiving. Thank you for your honesty and sharing comments like these because it will save people like me, a whole lot of time and money and prevent nightmares for others, like the ones you all have had!! Your stuff looks real nice. Or $10 if we're lucky. And since I have more time behind me than in front of me, I cannot rationalize wasting that time on poshmark. It has built in capability to share your store on social media with things like shoppable pins on Pinterest and Instagram, so you can share with your social media following. The jar was 3/4 full. If you have any advice about what direction i should go please let me know. They arrived clearly worn, dirty white sides, toe creases and the price tag was half worn off. As you said with the item you sold that was return, it takes time to take photos, answer questions and ship the item only to get a return. I wish all of you luck in your life and i hope those haters that are reading this stop the games on Poshmark. I dont buy or sell much, just dabble. The first time I was active for three years and did pretty well, however, when Poshmark opened their platform to all markets, enter the trolls, the scammers, the perverts, and the con artists. There is also too much room for miscommunication and understanding. He emailed posh asking them what criteria do they look for that constitutes a fake? Hi. Bought it and didnt bother with the site until cleaning out after Christmas and thought Id try selling. I emailed them about that and of course they NEVER replied and just removed that bag as well. Looking into it now and will be following your journey too. I dont sell anything that isnt in very good or new condition, and I would never be deceitfulEVER! Beware of Ebay! I emailed Poshmark Support and asked the question but havent heard back from them yet but I dont see how they can make a seller make them an exclusive. I appreciate your ideas and will look into it, This has helped me process what I want to do as a reseller since everyones posts have been helpful since I started selling PM in Jan 2017. Come on over to my closet where I am always accepting offers and am having a 5 for $25 sale!" Instant. Again, thats one of the reasons I quit! I was selling a brand new pin up girl red dress. I am an honest person and would never think about trying to rip someone off. I had the worst experience on Poshmark. As a buyer of poshmark I found that items I bought werent quite as described every time I purchased 3 x I figured hey thats what you get for buying on line but this last one was a doosey! Also i feel we should be able to rate buyers as well. I hate they have a buyers protection in place and not a sellers protection. Poshmark Support is not helping to situation but making it worst and long drawn out situation. Im new to PM, too. I dont mess around. It looks like they just bumped the shipping to $6.95. Should have known better!! Then the ppl who complain about something get their money back and I get my money back but they keep my item so they get it for free Bc customer support is RIDICULOUS! I have photographic proof of how my item was sent and told them I will file with AMEX since they will protect my resale of this bag that I purchased using their card. Im hearing more and more similar situations like yours happening on Poshmark. So imagine selling that same dress for $16; you'll pocket $12.80. As per my other post, I began videotaping all packing and the full item before shipping. For the same reasons you closed yours. Given the high Poshmark fees that sellers have to pay, this is simply unacceptable. Im also seeing what youre stating. Poshmark reports more than 80 million users, with five million of those being sellers. Ive had completely ungrateful ratings and rude comments left, even when getting an item close to 90% off in mint condition complaining of perfume smell (it was sitting by an air freshener). 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